Privacy Policy

NXG Markets Limited ("NXG Markets", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you use our services.

This policy applies to all interactions with NXG Markets, including our website, trading platforms, mobile applications, and any other services we provide. By using our services, you consent to the practices described in this policy.

NXG Markets handles personal data in line with the data protection laws that apply to it.

Personal Identification Information: Full legal name, date of birth, nationality, government-issued identification numbers (passport, national ID), residential address, email address, phone number, and tax identification number.

Financial Information: Bank account details, credit/debit card information, source of funds, employment and income details, trading experience, and investment objectives as required for regulatory compliance.

Technical Information: IP address, browser type and version, device identifiers, operating system, login timestamps, page interactions, and cookies. This information is collected automatically when you access our services.

Trading Data: Order history, transaction records, account balances, and trading activity. This information is required for regulatory reporting and service delivery.

Account Management: To verify your identity, open and maintain your account, process transactions, and provide customer support. This is necessary for the performance of our contractual obligations to you.

Regulatory Compliance: To comply with anti-money laundering (AML), know-your-customer (KYC), tax reporting, and other regulatory obligations imposed by the MISA and other authorities.

Service Improvement: To analyze usage patterns, improve our platforms and services, develop new features, and personalize your experience. This processing is based on our legitimate business interests.

Marketing Communications: To send you information about our products, services, promotions, and market analysis. You can opt out of marketing communications at any time by updating your preferences or contacting support.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data in the following limited circumstances:

Service Providers: We share data with trusted third-party providers who assist with payment processing, identity verification, cloud hosting, email delivery, and analytics. These providers are contractually obligated to protect your data.

Regulatory Authorities: We may disclose information to regulatory bodies, law enforcement agencies, or courts when required by law, regulation, or legal process, or to protect our rights and the safety of our users.

Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, access controls, and firewalls.

Access to personal data is restricted to authorized personnel on a need-to-know basis. All staff undergo security training and are bound by confidentiality obligations.

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying affected users in the event of a data breach.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with regulatory obligations, resolve disputes, and enforce our agreements.

Financial records, transaction data and identity verification documents are retained after account closure for the period required by applicable anti-money laundering and record-keeping laws.

Marketing preferences and consent records are retained for the duration of your relationship with us plus 2 years. Technical data such as server logs are typically retained for 12 months.

Access: You have the right to request a copy of the personal information we hold about you. We will respond to access requests within 30 days.

Correction: You may request correction of inaccurate or incomplete personal information. Updates can be made through your Client Portal or by contacting our Data Protection Officer.

Deletion: You may request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to regulatory retention requirements.

Restriction and Portability: You may request restriction of processing in certain circumstances and have the right to receive your data in a structured, machine-readable format.

Objection: You have the right to object to processing based on legitimate interests or for direct marketing purposes. You can withdraw consent for marketing at any time.

We use cookies and similar technologies to run our website, measure traffic, and, with your consent, support marketing. Essential cookies are required for our services to function correctly.

Analytics and marketing cookies (including Google Analytics and Google Tag Manager) are only set after you accept them in our cookie banner. You can change your choice at any time using the Cookie Settings link in the footer.

Full details are in our Cookie Policy. Disabling essential cookies in your browser may limit your ability to use certain features of our services.

Your data may be transferred to and processed in countries outside your country of residence, including the Comoros Union, where NXG Markets Limited is established. We ensure that appropriate safeguards are in place for international transfers.

Where the law requires additional safeguards for a transfer, we use appropriate contractual protections with the recipient or ask for your consent.

For questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer at privacy@nxgmarkets.com or write to: NXG Markets Limited, Bonovo Road, Fomboni, Island of Moheli, Comoros Union.

If you believe your privacy rights have been violated, you may lodge a complaint with the relevant data protection authority in your jurisdiction.